Residents Voice: Shaping Better Housing Services

Residents Voice is a tenant-led group that plays an important role in shaping and improving local housing services.

The group provides a platform for residents to share their views, experiences, and ideas — helping ensure that services reflect what matters most to the people who use them.

Acting as a “critical friend” to the Council’s Housing Service, the group reviews policies, performance, and how services are delivered. Members bring real insight from their communities and work together to identify what’s working, what could be better, and where change is needed.

What Residents Voice does:

• Reviews key housing services from a resident’s perspective

• Looks at performance data and helps identify areas for improvement

• Highlights community concerns and priorities

• Makes clear, evidence-based recommendations to the Council

• Supports greater transparency and accountability

Residents Voice is made up of tenants and leaseholders from different parts of the borough. While membership is through a selection process, the group regularly invites other residents to take part in reviews, workshops, or discussions on specific topics.

This collaborative approach helps to:

• Build trust between residents and the Council

• Improve the quality and fairness of services

• Make sure resident voices are included in decision-making

Can I join?

Residents Voice is made up of Council tenants and leaseholders who go through a selection process to ensure a fair and balanced group that represent a range of communities and experiences. This process takes place periodically when spaces become available.

While formal membership is limited, there are often opportunities for other residents to get involved in one-off reviews, surveys, or workshops. Members of Residents Voice may also invite wider tenant participation when reviewing specific services — so even if you're not a member, your voice can still be part of the conversation.

You can register your interest using our webform here,

Alternatively, you can also email us on engage@hounslow.gov.uk