Residents Voice

The Scrutiny Group provides a vital platform for the residents voice, ensuring that tenants and leaseholders have a meaningful role in shaping and improving housing services. By reviewing policies, performance data, and service delivery from a resident’s perspective, the group helps hold the housing provider accountable as a “critical friend” and drives positive change . Members of the scrutiny group bring first-hand experience and insight, highlighting issues that matter most to the community and making recommendations that reflect real resident priorities. This collaborative approach strengthens transparency, builds trust, and ensures that residents are not just heard but actively involved in influencing decisions that affect their homes and lives. Residents Voice is the tenant-led group acting as a critical friend to review services. Joining the Residents Voice group is via a selective process, drawing in tenants from across different communities. In turn, Residents Voice will invite wider numbers of tenants to help review the services you receive.