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Keeping you informed
We want to be open about how our housing services are performing and how we’re improving. This space gives you an easy way to see how we’re doing and what’s changing over time.
You can check out our monthly performance dashboard for regular updates across key services. We also publish an Annual Performance Report once a year, which pulls everything together and gives a bigger picture of how we’ve performed over the year.
The annual report looks at things like repairs, safety, resident satisfaction, complaints, and how we’re investing in homes and listening to your feedback.
What you’ll find here
Every month, we update the dashboard so you can see how we’re doing in areas such as:
Rent collection and arrears
Temporary accommodation
Empty homes (voids) and lettings
Repairs, safety and compliance
Complaints and response times
Tenancy services, including anti-social behaviour
These updates show how things are going right now and help you track changes over time.
Once a year, the Annual Performance Report brings all of this together into a single overview.
Why we’re sharing this
We want you to:
Understand how housing services are being delivered
See how we’re performing over time
Understand how your feedback is shaping services
Feel confident that we’re working to improve
Have your say
Through this platform you can:
Ask questions about the data
Request more information
Tell us what you’d like to see in future updates
Share what you think works well (or what doesn’t)
Your feedback really matters to us, and we’ll use it to keep improving both our services and how we share information with you.
You can also find this information on the official Hounslow Council website at Housing performance report | London Borough of Hounslow, where you can view the latest updates, reports and more details about housing services at any time.
Keeping you informed
We want to be open about how our housing services are performing and how we’re improving. This space gives you an easy way to see how we’re doing and what’s changing over time.
You can check out our monthly performance dashboard for regular updates across key services. We also publish an Annual Performance Report once a year, which pulls everything together and gives a bigger picture of how we’ve performed over the year.
The annual report looks at things like repairs, safety, resident satisfaction, complaints, and how we’re investing in homes and listening to your feedback.
What you’ll find here
Every month, we update the dashboard so you can see how we’re doing in areas such as:
Rent collection and arrears
Temporary accommodation
Empty homes (voids) and lettings
Repairs, safety and compliance
Complaints and response times
Tenancy services, including anti-social behaviour
These updates show how things are going right now and help you track changes over time.
Once a year, the Annual Performance Report brings all of this together into a single overview.
Why we’re sharing this
We want you to:
Understand how housing services are being delivered
See how we’re performing over time
Understand how your feedback is shaping services
Feel confident that we’re working to improve
Have your say
Through this platform you can:
Ask questions about the data
Request more information
Tell us what you’d like to see in future updates
Share what you think works well (or what doesn’t)
Your feedback really matters to us, and we’ll use it to keep improving both our services and how we share information with you.
You can also find this information on the official Hounslow Council website at Housing performance report | London Borough of Hounslow, where you can view the latest updates, reports and more details about housing services at any time.
