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Frontline staff survey

The frontline staff survey asks about experiences of supporting residents to access and use financial support and advice. It includes questions about the types of support provided, challenges residents may face when accessing support, and experiences of supporting residents who receive correspondence relating to Council arrears.

2.  

How would you rate the below in relation to available information on the Council's website about financial support and advice? *

* required
Ease of finding information
Clarity of information about what financial support is available
Information about who is eligible and changes to eligibility or schemes
Information about how to apply
Information about what evidence is required
Information about what happens after applying
Information about how to get help if an application is unsuccessful
Completeness of information provided
Consistency of information provided
3.  

To what extent do the following factors help or hinder residents in accessing financial support? *

* required
Complex application processes
Lack of digital access
Lack of digital skills
Documentation/evidence requirements
Stigma associated with receiving support
Previous negative experiences
Concerns about sharing personal information
Feeling overwhelmed
Long waiting times
Your familiarity with available financial support and advice services
4.  

Which sources do you most commonly use to find information about financial support for residents? Please select up to three that you most usually use.  *

* required
5.  

What would make it easier for you to help residents find and access the right support? Please select up to three options that you believe are most important. *

* required
6.  

Based on your experience, why do some residents engage with immediate financial support (e.g.: help with bills, rent or essential costs) but may not go on to access support aimed at improving their longer-term financial resilience (e.g.: employment support, training, debt advice or savings programmes)? Please select all that apply. *

* required
7.  

Based on your experience, are there any residents' needs that you find difficult to meet through the support currently available? Select all that apply. *

* required

Maximum 500 characters

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